Can not sign in with "An internal error has occurred"

Questions and Support
#1

i can’t sign in neither vst3 or standalone app, it always says “An internal error has occurred”. i’m in China. VPN dosen’t help.
Win10
Free Version
FL Studio 20
Thanks a lot !

3 Likes
#2

Same here, and it does not sign in on Ableton either.

#3

Same on FL20 also with standalone version.

#4

Yep. Same here. (W10 , Ableton , VST) I’m from Europe.

#5

same here

#6

Yeah I’m getting reports of some people getting this error though haven’t totally figured out why yet.
I going to put some manual downloads of the packs on the site so that should at least be a workaround to get the presets. I’m looking into a fix though.

6 Likes
#7

Same here, Cuba.

#8

Me too, this is kinda fustrating

#9

I ran into this error today, after a new installation. (Another mainland China user…)

Astrill VPN, when set to tunnel all apps (not only browsers), did get through finally, but it took a few tries.

A free VPN that works only on browsers may not be enough… if you have a VPN with more advanced features, try them, they might work…?

hjh

#10

After installing I ran the standalone version and, after logging in, it worked.
However, then I open my DAW and I cant get pass the login window. It says ‘An internal error has occurred’.
Not sure why I need to login to use a plugin though?

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1 Like
#11

yo igual y eso que cambie mi contraseña y sigue lo mismo

#12

hoy 29 de noviembre no puedo iniciar sesión necesito ayuda

#13

Fácilmente pueden evitar el inicio de sesión clickeando fuera del marco de login pero no podrán descargar los packs de presets. Yo también estoy teniendo ese problema incluso usando VPN.

#14

same same same—oh China…smr

#15

just switched astill to stealth and could log in

#16

Same here, France :frowning:

#17

Same here from China

#18

Me too. ProtonVPN, Macos Catalina, Ableton live 10 suite. Does it also happen in paid versions?

#19

Got this error also on Windows 7 Home Premium 64 bit machine.
Finally got it working by setting no restrictions to following processes in firewall settings:

vital.exe
lsass.exe
svchost.exe

lsass.exe and svchost.exe are Windows operating system processes.

#20

Having the same problem here.
Free Version.
Ableton Live 10.
Win7.
South Africa, Cape Town.