Vital keep downloading factory content ,

hello !
whenever i open vital the online check pop up and shows downloading factory content (1 ,1) ,
and when it downloads install button not work and when i click to cancel it will download from beginning after next lunch , also im using vpn for it , without vpn its crash .
i just log out from my account in vital to bypass downloading but this time whenever i open vital it ask for signin ,
very annoying … plz help
thank u
DAW : ableton 10.1.30
OS : Windows 10 64bit