Vital just loading the inital sawtooth

Hello friends, I’m teaching synths to several students, one of them has a problem with vital, he isn’t being able to use any waveform other than the init saw.

Is there a fix for that?
Is the install proces being done wrong?

When he clicks on the word INIT he doesn’t see this?

All the content is downloaded after the first login in app. If they click around the login or clicked ‘work offline’ there won’t be any wavetables or presets. They can login from the hamburger menu.

Alternatively, you can just import the factory bank that’s at