Requesting a refund no reply

I sent an email a couple of days ago requesting a refund but I’ve not had a reply, bit disappointing.

It’s just Matt behind the scenes, I’m sure he’ll respond when he can!

Also if he is Canadian or from the UK he may also be on vacation for thanksgiving or spending time with family, so keep in mind that could be the delay

Here’s the refund policy. I don’t process refunds every day.

yes I’ve already read the refund policy thank you but I sent an email asking if I was entitled to a refund after buying the pro version of Vital and not being able to use it? Best Regards…