Paid for the Mr. Bill sample pack and it didn't show up in account

Questions and Support
#1

Windows 10
Vital 1.07

I have successfully been charged for the pack but it hasn’t showed up in my web account or in Vital.

  1. I tried logging out and logging back in, didn’t work.
  2. I tried deleting the JSON files in Documents/Vital and reinstalling all packs, didn’t seem to work.

Would appreciate some support on this, thank you!

#2

actually same issue, but with the billain pack. still not working despite receiving PayPal confirmation the transaction went through

#3

It looks like PayPal’s webhooks broke again yesterday (i.e. they stopped notifying me of payments).
Will manually fix both of your accounts and open a ticket with PayPal.

Sorry about the trouble!

#4

Wow Glork wasn’t kidding when he told me you were responsive haha. Much appreciated, thank you Matt!

#5

I have successfully been charged for the pack but it hasn’t showed up in my web account or in Vital.

#6

It look like the pack was added to your account eventually. I have an open ticket with PayPal so hopefully they fix the delay soon.

#7

Good morning! Thank you for your reply. I just looked at my account but the pack does not appear. Should he appear as Mr Bill?

#8

I see a purchase for the ‘In the Mix’ pack that went through on your account on Apr 5 but not the ‘Mr. Bill’ pack.
Did you make another payment for the Mr Bill pack?

#9

My intention was to buy the “Mr Bill Pack”. Do you think there could have been a mistake?