MAC, running MONTERREY 12.76
VITAL, running Version 1.0.7
MY PLAN: MONTHLY RENTAL PLAN
- PROBLEM: For the past 6 months or so, the monthly AUTO DOWNLOAD/INSTALL of latest Version and PRESETS ceased to function.
- PROBLEM: Vital Desktop APP: I can LOGIN, intermittently.
- PROBLEM: Again, using the Desktop APP, once LOGGED IN, clicking on ANY Preset brings up the following ERROR MESSAGE: " ERROR OPENING PRESET. There was an error open preset, Preset was created with a NEWER VERSION. " This, despite the fact there is NO NEWER VERSION.
- Using my [has never been changed since Day 1] screen name and password, I CAN consistently LOGIN on the VITAL website.
- So, from the website, I began Manually downloading & installing the Banks per my plan: “Subscriber Pack 2.vitalbank” for example. I close the APP, reopen it, scroll through the BANKS–Subscriber Pack 2 is not in the list. Whether picking from PRESETS or Selecting Banks, then presents within a BANK, about 50% work while the other half generate the ERROR from #3 above.
- MAYBE I should DELETE VITAL completely and reinstall it all. Off top of my head, I don’t know whether or not a BIG DELETE would lose presets installed long ago…
IF DELETE and START OVER is THE PLAN, I’d love to hear from anyone. MAINLY, it would be so nice to get back to the monthly AUTO INSTALL of everything VITAL, to keep me up to date. THANKS!!