How do I cancel my subscription?

Questions and Support
#1

hi, I subscribed a few months ago but am not using much, I’m not sure how to unsubscribe from vital?

#2

Click on ‘Modify’ in https://account.vital.audio

#3

I’m unable to find that button for some reason, could you show me a screenshot?

#4

Did you cancel it through some other means? It looks like you cancelled the subscription on Jan 14th.

1 Like
#5

Sorry for gatecrashing this thread, but as this user stated, there is no modify button in the account, I keep checking back for such a feature, my card got canceled by my bank due to some irritating security issues, so i got issued a new one, and need to update my payment info, and there is literally no way to do so.

An FAQ/Support page with email contact is also not readily available from the few times I’ve checked.

But I guess this forum is just as good :sweat_smile:

#6

I’m guessing that I stopped your subscription because of a failed payment. I’ll have to put a way to update the payment info

2 Likes