Can’t sign into my account on the VST. I’m able to sign in just fine here. I saw other people had issues signing in but my error message just says that “the password is invalid or the user does not have a password”. I’m definitely using the right password and have even tried changing it via the “forgot password” link.
Using Ableton 10, Vital Free, Windows 10.
**EDIT: Turning my firewall off and signing in on the standalone somehow worked! It automatically signed me in when I opened the Ableton VST. I turned the firewall back on and we’re good.
I had the same issue with the Pro pre-release on Linux.
As far as I understood, the log in was to be removed starting today (guessing just hasn’t gotten around to such yet).
Whatever the case, I’m still having the issue on both the stand alone and the vst3.
I don’t get an error, it just hangs in a state of “signing in”
I’m having the same issue. I also can’t type certain characters into the password field for seemingly no reason? Copy and pasting those characters into the field works fine though. The VST is stuck in the “signing in” state.
I wrote my email in a notepad and copied it to the vst by rightclicking and paste, didnt work with command-c command-v … then only the vst2 or vst3 worked so try both…
Do you have blocker of some sorts like little snitch or some other firewall or vpn or something??? try to disable or try standalone mode or other host too
for anyone googling this in the future, the reason its not letting you sign in is because you created firewall rules for ableton or whatever DAW you are using when you pirated it. Disable those rules, sign in to download and install, and reenable those rules again
Thank you! Solved the problem for me!