"An internal error occurred" when trying to log in and problem installing the VST format (MacOS)

Resolved
#1

我今儿订了那个每个月5块的包，结果下载下来那个新版本不能登录不说（an internal error occurred）插件格式也只有AU（我的DAW是Live12Suite），之后我又把之前那个免费版的安回来，也能登录也有VST格式但他就是不能加载付费内容（我点了产品列表下面那四个单独的链接下载也加载不了），而且最主要的他这俩版本ui都不一样，我怀疑官网上传下载包那byd是个实习生他把下载包搞错了，你们的也有这个情况吗（限最近搞到vital付费版的）。

"I subscribed to the $5 monthly plan today. Afterwards, a new paid version of Vital appeared in my product list. However, after downloading the new version, I was unable to log in and received an error message saying ‘an internal error occurred’. Additionally, the audio plugin format only includes AU and lacks VST (I’m using Live 12 Suite).

I then reinstalled the previous free version, which allowed me to log in and had the VST plugin format. However, it still couldn’t load the paid content (I tried downloading the four individual links under the product list but it still wouldn’t load).

Moreover, the UIs of these two versions are different, which makes me suspect that there might be an issue with the installation packages in the download links. Are there any other users who recently got the paid version of Vital experiencing similar problems?"

#2

官方你要解决不了这事赶紧给我退钱，省出来的钱我在贴点都够我参加中国的肯德基疯狂星期四了！

#3

You’ll need to run the installer and select the versions (vst/3/au) to install, so I’d suggest re-running the installer to try again

#5

I am unable to choose the installation format. After opening the installer, no checkbox window appears. As you said, there should be a plugin format installation checkbox, but it does not :sweat_smile: :sweat_smile: :sweat_smile:

#6

Huh weird

Maybe try a different version, like 1.5.1 or 1.0.7 which should be still on the download page

(My Products on your Account, then choose by 1.5.5 early access to show “All Downloads”)

Just tested for myself on PC and working
Maybe make sure to run as an administrator?

#7

1.5.5’s installer’s (MacOS pkg) SHA256 hash is D7BD3079CACD0A5590AA3AE8C2B3D959A5EB02E1343B820267F58C555FE0AA34 if you need to make sure your file is intact.

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#8

Alright early access version is no problem thx

#9

Okay, I have deleted the 1.0.7 version and install a early access version and I found it can work, thanks.

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#10

Mind if I change the thread title to reflect the issue and mark it solved so others who seek for help on this issue can find it easier?

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