I think you should try at the Discord server.
This is the longest and most extensive thread I’ve seen trying to help someone get Vital working. 9 different people, 38 replies, and over 2 weeks of contributions to try and fix your problem. I understand that that might not be your idea of ‘prioritized support’, but I would ask that you use at least and ounce of patience. I also understand that you are using a translator which can affect the meaning of your words, and ours, and can lead to misunderstandings on both ends.
I would suggest, for the meantime, that you downgrade to 1.0.8, if you haven’t already, while this gets resolved. I would also suggest trying @l.n.d.n 's solution of downgrading to 1.0.8, setting the skin to default, and then going back up to 1.5.x.
I’m sorry that you’ve paid for presets that you can’t currently access and I hope this gets resolves soon so you can enjoy them. It is strange that @Tytel hasn’t commented in this tread as prioritized support is part of the package.
No, no, no!
Thank for users who try to help. But it doesn’t work (e.g. what your explained in your post). Was I not clear enough? Do I have to explain the situation once again? Not only that I can’t use some paid presets (and all the future presets). I have the pro version (paid) with this commercial commitment of support, But no way to get support, and no answer from Vital.
All these posts are just to make Mister Tytel react, not to disturb the “community”. As you know, I’m not the only one concerned, Maybe the only that doesn’t accept it. So I would be happy to get a way (an email adress ?) to contact directy mister Tytel. His behaviour is not acceptable. He sold me his stuff, with support. What should I do ? Complain on Youtube, KVR Audio, Gearspace, Musicradar, Audiofanzine (french), etc. : “Vital : the dark side” ? It’s not (yet) my choice, but the silence of Vital Audio and the lie about support is a shame. On the Vital website, there is no link to this (virtual) “prioritized support”, except to this forum. That’s why I complained here.
Mister Tytel, I don’t expect refund because I use Vital on several projects. The problem must be fixed.
You said patience. My custommer and user patience has also its limits!!! This message is not for “the community”. It is so obvious (no to you?) but for the developer, editor, seller of Vital.
Written wihout online translation (sorry for mistakes).
How were you using it in so many projects if it crashes your DAW immediately?
Ok, this makes sense, I understand better now what you were trying to do. It’s less about the bug and more about the support, is what I got from what you said. I can see your frustration and the needed translations could have made that seem more like entitlement; its a tough line to walk and a translator doesn’t help. You could always try contacting Tytel via Discord or directly on Twitter, i’m not currently aware of a suppory email.
Usually bugs like this tend to get resolved in a matter of days or even hours so that could also contribute to why you havent seen direct support. I think that it would definitly be a good idea for Tytel to describe exactly what “prioritized support” means and how to access it. Good luck with however you proceed.
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Its probably just the 1.5.x versions
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Did you try just mailing support@vital.audio ? I found it in 5 seconds from my “verify-your-mailadress” e-mail. Also I get that you’re frustrated (I felt the same frustration with Steve Duda from Xfer), but we’re here to try and help you as well. But it feels insulting that you don’t report back what you DID try instead and thereby help us, help you.
Strange question! V1. Not 1.5x (in my projects).
Sorry, I don’t understand what is insulting and what should I report. I said that I tested every tip given on this forum, and none worked.
No, I did not find the support adress (I’m not smart enought!), and I thank you for your information. Normaly, this information should be obvious, so the client does not have to look after it.
I’ll mail to support@vital.audio (if it works), but I’m sure M Tytel is informed. Something is not very fair in it’s behaviour. Should I accept it? Should any client accept it? NO!
Ok let’s go back in time. What is a better non-strange question I could have asked?
Vital users are not interested in this.
What is important is that those who have bought the paid version may be concerned by the attitude of Mister Tytel, who seems to behave as if he was only offering a free product: no invoice for custommers, no support (the famous “prioritized support” seems to be a fiction, therefore a false advertisement, because this support cannot be limited to the users’ forum), refusal to deal with a problem which concerns only his one and only product…
Yes, this is a real problem.
As SlavaCat wrote : “It is strange that @Tytel hasn’t commented in this tread as prioritized support is part of the package.”
What would make you happy? Seems like you’re mad.
This is really insulting. But I take it from where it comes from : Garbage
wow! i thought i was sort of anonymous but you must know my real identity!
I use Reaper with an intel i5 Graphics 4600.
On Linux under WINE. And it should be impossible because of OpenGL requirements, but I hacked my system into thinking it had the proper version of OpenGl. That thread’s on this forum.
I had lots of problems getting it to work, on Linux! (!!!) , but I managed.
It seemed to matter most to me whether I was running as a separate, native or default process in Reaper.
sincerely,
L’Homme au Masque de Fer
I’m afraid I don’t agree with this statement. As I have said before other vst’s (e.g. Scaler) do appear to be affected. One of the common factors appears to be that the users have configuration that include OpenGL on Windows 10/11 and possibly older graphics cards.
The issue does appear to be intermittent in that it affects a small number of configurations, but not all, thus making it harder to identify the problem and solve.
For example I have a configuration that includes an NVIDIA GeForce GTX 1660 Ti graphics card on a Windows 10 HOME OS, and have no issues.
EDIT: I must emphasise that I and most users also have no issues running Scaler 2 on Windows. This issue does seem to be confined to a few users with OpenGL.
MERCI! It fixed it for me to
I have the same problem with HD4600 (crash DAW after add plugin on track). Versions 1.08 and below work fine. Please fix it.
I love your altitude so much man 
I have the same problem with crashing and only 1.08 works.
Running 64bit windows 7 and 10 with Nvidia Geforce GTX 560 TI. T some point i will upgrade my system and buying a sh graphics card so i hope i don’t have the same problem again. Triad all fixes mentioned but to no avail.